Store Policy

ONLINE ORDERS

The cut-off time for processing online orders is 5 pm* on our working days 
from Mondays to Fridays, excluding Public Holidays. All online orders made after the cut-off time will be processed on the next working day.

* Denotes Singapore Time.

Cancellation & Refund

If you need to cancel your order after your credit card has been authorised & approved, do note the following charges :

  • A charge of 20% of the order will be imposed for all cancellations made within 48 hours upon ordering;
  • A charge of 50% of the order will be imposed for all cancellations made after 48 hours upon ordering.

Our products are usually available for ordering unless specified otherwise.  However, should the product that you have paid be unavailable due to insufficient stock or product discontinuation, you may choose to either accept a longer delivery lead time until the new stock arrives or in the case of product discontinuation, select another product of the same value. If you prefer to cancel the order, a full refund will be given.

To cancel an order, please email us.

Return & Exchange

All products sold are returnable for exchange if the products received are different from what have been ordered or if the products are faulty.  Do let us know within 7 working days upon delivery of products.  Returned products can be exchanged for other products of the same value should the product be unavailable due to insufficient stock or product discontinuation.

All products to be returned & exchanged must be in their original packaging & accompanied with the printed receipt together with the order number & preferably a brief description on the fault of the product (applicable to faulty products only).

PAYMENT OPTIONS

PayPal

Our default payment option is by PayPal, VISA, Mastercard or AMEX.  PayPal is FREE for buyers & your financial information is private & 100% protected against unauthorised payments sent from your account.  Please refer to www.paypal.com.sg for more information.

Bank Transfer

You may pay by Bank Transfer (ATM/Internet/Phone) for delivery within Singapore only.  Please transfer to DBS Bank, Raffles City Branch, Current Account No. 033-902012-5.

Cheque

You may pay by cheque for school orders only. Please write cheque payable to New Age Kidz & do note that post dated cheque is not accepted.

E-Invoice

You may pay by GIRO for school orders only. An e-invoice will be issued to the school after delivery.

Gift Voucher Redemption

You can redeem New Age Kidz's Gift Vouchers online by selecting "Gift Vouchers/Rewards Redemption" under Payment Methods during checkout.  Only original gift vouchers with an authorised signature will be accepted.  Below are the terms & conditions :

  • Exchangeable for merchandise at New Age Kidz online store.
  • Not exchangeable for cash.
  • Not to be partially redeemed.  Any unused or unredeemed value will be forfeited.
  • Not replaceable nor refundable, whether in whole or in part.  No claims will be entertained for any voucher that is expired, lost, torn, defaced or damaged.
  • Not to be resold nor traded without the prior written consent of New Age Kidz.
  • Valid for a period of one year from the date of issue.

DELIVERY OPTIONS

Local Delivery

With a minimum purchase of $100, delivery is FREE within Singapore*.   For orders below $100, delivery charge is at $10 regardless of the number of items but subject to a maximum volumetric size (L+W+H) of 100 cm. However, if volumetric size exceeds 100 cm &/or total weight exceeds 25 kg, delivery charge will be quoted separately.

For products with ready stock, delivery is usually within 3 working days.  Delivery timing for school purchase is only available on weekdays from 9 am to 5 pm.  Other delivery timings are available on Mondays to Fridays from 5 pm to 8 pm and Saturdays from 9 am to 12 pm.  For products that are not in stock, delivery is usually within 4 - 6 weeks.

* Excludes all restricted areas & off-shore islands.

Worldwide Delivery

For delivery outside of Singapore, delivery is usually within 14 working days upon payment, subject to stock availability.  All orders will be delivered using Singapore's Speedpost Air Parcel or equivalent unless specified otherwise. A delivery charge will be emailed to you. Upon your acceptance, an e-invoice will be emailed to you to pay for your order including delivery charge via PayPal. Your order will be sent only after payment is made.

Please check with your country on any import tax, prohibitions, restrictions or conditions that need to be complied with.  New Age Kidz is not liable nor responsible in the event that the product you have ordered is denied entry into your country.

PRODUCTS

Safety

Our products are carefully selected from reputable companies around the world.  Our commitment to product safety is to ensure that our products meet at least one of the following requirements

  • ASTM (American Society for Testing & Materials) International Standards;
  • CCC (China Compulsory Certification);
  • CE (Conformité Européenne) Certification; 
  • CPSIA (Consumer Product Safety Improvement Act) Certification; &
  • ISO (International Organization for Standardization) Certification.

We wish to remind users that our products should be washed & sanitised prior to use & regularly (where appropriate).  While using our products, children should be supervised by an adult at all times, not just for the children's safety, but also as a way to encourage bonding & playtime.

Pricing

New Age Kidz reserves the right to make changes to any published price of our product due to input/advertising error, product discontinuation &/or under the instruction of manufacturers & suppliers.

NEW AGE KIDZ MEMBERSHIP

New Age Kidz membership is FREE.  Members are entitled to benefits such as FREE suggested activities, year round 'members only' discount, member rewards & any other benefits as & when decided.

New Age Kidz reserves the right, without prior notification, to accept or reject any membership registration &/or include, change or remove any benefits linked to its membership.  Members are required to provide actual & up-to-date personal particulars solely for our record purposes only.  Verification of information may be needed prior to the acceptance of any membership registration.

'Members Only' Discount

The 'members only' discount is applicable only to New Age Kidz members & exclude company/school or wholesale purchase.  Discount is valid only for purchases made online & is not valid with member rewards, other promotions or during sale.  Please enter the given discount code during checkout to enjoy the discount.

Member Rewards Card

The New Age Kidz Member Rewards Card allows members to collect stamps for purchases made. These stamps can be used for product redemption.  You can redeem products online by selecting "Gift Vouchers/Rewards Redemption" under Payment Methods during checkout.  Only original card with an authorised signature will be accepted.  Below are the terms & conditions :

  • 1 stamp is issued with every $30 spent in a single receipt.  Members can redeem $5 product with every 3 stamps collected.
  • Product value may be accumulated for redemption.  Any remaining value will be forfeited upon redemption.
  • No stamps will be granted during redemption.
  • All products must be redeemed by the expiry date.  Unredeemed product value will be forfeited after the expiry date.
  • Card is non-transferable, non-replaceable & is not valid for use with other discounts, promotions, company/school or wholesale purchase.
  • Card is valid for use in Singapore only.

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