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We hope our list of Frequently Asked Questions will provide answers to your queries. If not, feel free to call us at +65 6748 9060, email us or contact our Live Chat Support. We will be glad to assist you! Q1) How do I place an order? A1) If you are purchasing as an individual, you can order online by simply indicating the quantity of the item that you wish to purchase & clicking on the button "Add to Cart". You may continue with your shopping or at any point in time, you may click on "View Cart" to view your orders. When you are done shopping, click on "Check Out" to key in your address & other information. If you are paying via PayPal/VISA/Mastercard, you will be directed to PayPal's website to make your payment & you will receive an email receipt once payment is approved. For orders delivered within Singapore only, you may opt to pay by cash/gift voucher/member rewards or cheque. Please write cheque payable to New Age Kidz & note that post-dated cheques are not accepted. For more information on online, cash/gift voucher/member rewards & cheque payment, please read details in our Store Policy. We also accept phone or email orders. For urgent orders, you can call us or email us your order. If you are purchasing for your school, you can view our products through our ecatalogue or online store & request for a quotation or place an order using the Quotation/Order Form. We are also happy to visit your school to show you some of our sample products. Alternatively, you can visit our showroom to view & order our wide range of products. Q2) How do I redeem the gift vouchers? A2) You can redeem New Age Kidz's Gift Vouchers at our showroom & online store. For redemption at our showroom, simply present the vouchers upon payment. For redemption at our online store, select "Cash/Gift voucher/Member Rewards" under Payment Methods during checkout. You can opt for local delivery or self-collection of items. Only original gift vouchers with an authorised signature will be accepted. Below are the terms & conditions :
Q3) When will my order be delivered & how can I check its status? A3) For orders with ready stock available, delivery is generally within 3 working days. Delivery is available from Mon to Fri, at 10 am to 12 pm, 2 pm to 4 pm or 7 pm to 9 pm. For products that are not in stock, delivery is usually within 4 - 6 weeks. For orders delivered outside of Singapore, delivery is generally within 14 working days upon order & delivery confirmation, subject to stock availability. Q4) How do I self-collect my order? A4) You can self-collect your purchases at our showroom. Please bring along your printed order confirmation or receipt for self-collection. Self-collection is available from Mon to Fri, at 10 am to 12 pm or 2 pm to 4 pm. Please call us to arrange for collection date & time. Q5) What are the delivery charges for my order? A5) Islandwide* delivery of orders within Singapore is FREE with a minimum purchase of $80. For orders below $80, a delivery charge of $8 is payable. Gift vouchers are delivered FREE within Singapore with no minimum purchase required. Q6) Does New Age Kidz deliver to destinations outside Singapore? A6) We accept international orders to be delivered to all major cities of the world. For orders delivered outside of Singapore, delivery charges will be advised separately after order has been confirmed. All orders will be delivered via Singapore's Speedpost Air Parcel or equivalent with delivery lead time of 6 - 14 working days upon order & delivery confirmation unless specified otherwise. Q7) Can I return or cancel my order? A7) New Age Kidz is committed to have you as our happy customer! For more information on order cancellation & exchange, please read details in our Store Policy. Q8) Is your website secure? A8) We recognise that security is of upmost importance! Our website meets international security standards & your personal information will be kept strictly confidential. Moreover, we do not have access to your financial information as it will be kept private & 100% protected by PayPal. For more information, please read details in our Privacy Policy. Q9) Are your products safe for children? A9) Product safety is always our top priority! Our products are carefully selected from reputable companies around the world. Our commitment to product safety is to ensure that our products meet at least one of the following requirements
In addition, we wish to emphasise that products should be washed & sanitised prior to use & regularly (where appropriate). While using our products, children should be supervised by an adult at all times, not just for the children's safety, but also as a way to enhance communication & bonding. Q10) How can I confirm that my order will be delivered? A10) We guarantee that 100% of your orders will be delivered to you. To track the status of your order, please refer to A3 above. For more information, please read details in our Store Policy. Q11) Why should I order from New Age Kidz? A11) New Age Kidz offers you a wide range of affordable quality teaching aids, award-winning educational games & learning toys for children. Plus, many of our unique products are not sold anywhere else in Singapore! By selling our products online, our costs can be kept low so that our products remain very affordable. There is also FREE gift wrapping & FREE delivery within Singapore with a minimum purchase of $80. Gift vouchers are delivered FREE within Singapore with no minimum purchase required. What's more, with no GST charges on all our products, our prices are unbeatable! Q12) Who should I contact if I have queries on the product that I have purchased? A12) As each product is unique, feel free to contact us on your queries. We will be glad to assist you! Q13) How do I register as a New Age Kidz member & what are the benefits? A13) At Members' Corner, enter your name, email address & password to register as our member. Some benefits include FREE suggested activities, puzzles & worksheets, member rewards & member discounts! For more details, please read our Store Policy. Q14) Who are the selected cardholders/members & what are the promotions? A14) Special promotions are available for the following cardholders/members :
All cardholders/members enjoy special discounts on items purchased (excluding gift vouchers). Discounts are not valid with other promotions or during sale. You must show your staff or membership card for purchases made at our showroom to enjoy the discounts. For online discounts, please enter the discount code upon checkout to enjoy the discounts. For Civil Service Club, KK Junior Club & Pop Kids Club members, please check your club websites or contact your club staff or us for the discount code. For MOE & NIE teachers, please contact us for the discount code. * Excludes Jurong Island, Jurong Port, Changi Airfreight Centre, PSA Terminal/Wharves & off-shore islands. |
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